This app is developed by Civica PTY Limited. (“Civica”).

Use of this service is provided on behalf of Civica’s client, referred to as the relevant APP Entity, which is responsible for determining how and why personal information is collected, used, and disclosed through the app. The APP Entity is responsible for providing you with full privacy information, which you should refer to in their privacy notice.

This privacy information explains the limited circumstances in which Civica handles personal information in connection with the provision, operation, and support of the app, and provides transparency about Civica’s handling of personal information in those circumstances.

Specifically, this privacy information covers:

• Personal data processed by the App on behalf of the APP Entity
• How your information is stored
• Sharing information
• International transfers
• Your rights
• How to complain
• Our contact details
• Changes to this privacy information

Privacy information relating to personal information handling determined by the APP Entity should be provided in the APP Entity’s own privacy notice. This includes information about the purposes for which personal information is collected and used, retention practices, and how to exercise privacy rights. Where applicable, users should refer to the APP Entity’s privacy notice for this information.

Personal Data Processed by the App on Behalf of the APP Entity

In order to provide and operate this app on behalf of the APP Entity, Civica may collect personal information via the app interface and/or from the APP Entity and handle that information strictly in accordance with the APP Entity’s instructions.

Categories of personal data:

• Names
• Home Address
• Personal Email and Phone Numbers
• Company Entity
• Work email and phone number
• Job Role
• Employee Number
• Signature
• IP Addresses
• Work Locations

Sensitive personal data:

• N/A

This handling is carried out solely to support the functionality, operation, and maintenance of the app. Civica does not determine the primary purposes for which this personal information is collected or used. Responsibility for transparency, retention decisions, and responding to privacy requests in relation to this information rests with the APP Entity.

How We Store Your Information

Where the APP Entity stores your personal information, details about storage and retention should be provided in their privacy notice.

Where the APP Entity uses Civica for information storage, Civica applies appropriate technical and organisational safeguards to protect personal information. Civica is certified under ISO 27001 and ISO 27701, and access to personal information is restricted to authorised personnel who are required to maintain confidentiality.

Sharing Information

Civica does not sell personal information. Personal information may be disclosed to third-party service providers that support the operation of the application.

These service providers are engaged under contractual arrangements, are authorised by the relevant APP Entity, and are permitted to use personal information only to deliver services on Civica’s instructions. They must not use or disclose the information for any other purpose and may retain it only for the agreed period.

The third parties used for this application are:

• Civica PTY Limited
• Microsoft PTY Limited
• Pendo.io Pty Ltd

International Transfers

Civica operates in multiple locations globally. Personal information may be processed or disclosed outside Australia where necessary to provide application services.

Where overseas disclosures occur, Civica takes reasonable steps to ensure that appropriate contractual and security safeguards are in place, consistent with the Privacy Act 1988 (Cth).

• Civica Resource Pvt. Ltd
• Location of processing: India
• Purpose: Hosting and support processes for services provided by Civica Pty Limited

Your Rights

Under the Privacy Act 1988 (Cth), individuals generally have the right to:

Your right of access – You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.

Your right to correction – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

Your right to withdraw consent – You can withdraw your consent that you have previously given to one or more specified purposes to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. It may mean we are not able to provide certain products or services to you, and we will advise you if this is the case.

Requests relating to how personal information is used by an APP Entity should be directed to that entity using the details in its privacy notice.

How to Complain

If you have concerns about how your personal information is handled, you should contact the relevant APP Entity using the details in its privacy notice.

You may also raise concerns with the Office of the Australian Information Commissioner (OAIC).

Our Contact Details

If you have questions or comments about this privacy information or how we handle personal data, please direct your correspondence either to the above postal address, marking the envelope FAO – Data Protection Officer, or to DPO@Civica.com.

Changes to This Privacy Information

Civica will occasionally update this privacy information to reflect changes in legislation, our practices and services. When we post changes to this information, we will revise the “last updated” date at the top of this page. If there are any material changes in the way we collect, use, and share personal data, we will notify you by prominently posting notice of the changes below. We recommend that you check this page from time to time to inform yourself of any changes in this privacy information.

Summary of Changes

Update	Detail
06/07/2026	Privacy Notice Published